If you cannot find what you are looking for, our Bristol-based customer services team are here to help you. Email:

Who are is operated by E-Tote Limited from our offices in Bristol (United Kingdom).

How does betting work? allows you to bet straight into the tote pools at the track, just as if you were at the track. You receive the same winnings as you would at the track.

Tote pool betting differs from fixed-odds betting, check out our guide if you want to know more.

How does live video work?

To access video for one day, there is a charge of £5 that is refunded up to the value of your bets that day (that is, if you bet £4 that day, you are refunded £4).

I am having problems signing in

Use our forgot password form to request a link to reset your password.

If you are still having trouble, contact our customer services team.

I would like to self-exclude

If you wish to self-exclude from our service, please contact, and our trained staff will process your request.

You will then be excluded for a minimum time of 6 months, but this can be increased up to 5 years. If there are any funds left in your account, these will be returned to you. During the exclusion period, 24dogs will do everything within its power to restrict you from opening another account.

At the end of the chosen exclusion period, if you show a positive request to begin Gambling again, there is a 24 hour cooling off period.

If you have decided to self exclude, then we encourage you to consider extending self-exclusion to other remote gambling operators.

You can also start the self-exclusion process by going into settings where you will see a button which you can click.

If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from participating online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit

Date First Race Betting Availability